With traditional CRM tools, sales people add basic details about the companies to the database, then a few notes about their interactions. AI has helped automate some of that, but Gong.io wants to take it even further using voice recognition to capture every word of every interaction.
from Pocket https://techcrunch.com/2019/02/07/gong-io-nabs-40m-investment-to-enhance-crm-with-voice-recognition/
via TV Aerials Leeds
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